Terms of use

Last updated: 1 August 2026

If a reaction may be happening, stop reading this page. Call 911 in the US and Canada, or the local emergency number where you are. Nothing here matters more than that.

The short version

• Every translation in AllergyEZ is unverified. No qualified medical translator has checked any of them.
• Before you rely on a card, have someone who actually speaks the language read it back to you. That is your job, not ours, and it is the most important line on this page.
• A card can be wrong, incomplete or out of date. It cannot see the kitchen, cannot know what is really in a dish, and cannot do anything about a shared fryer.
• Talk to the staff anyway. Carry the medication your child has been prescribed. Follow your child's doctor, not a card.
• This is not medical advice and not a medical device. It is free, it comes with no warranty of any kind, and you use it at your own risk.
• Something reads wrong? Please tell us: info@allergyez.com

Everything below says the same six things more carefully, because we have to be precise about them. If those six lines are all you ever read, you have the part that keeps a child safe.

1. Who we are, and what this is

We're a family, not a company — no office, no investors, no staff. We built AllergyEZ after some frightening meals abroad with our own food-allergic child, and we give it away because we couldn't think of a good reason not to. It's free, there are no accounts, and your child's details never reach us.

You enter allergies once. We render a card listing those allergens — in English, or in one of 13 translated destination languages — add warnings about ingredients that commonly hide an allergen in that cuisine, and show an emergency number and some urgent phrases. You can show it on a phone, print it, share a link or hand over a QR code.

That's the whole product. It's a translation and reference aid — a piece of paper that speaks more of the local language than you do. It isn't a service, isn't supervision, isn't medical care, and isn't a guarantee about any meal.

2. Agreeing to this

Using allergyez.com — making a card, printing one, opening a card someone sent you, scanning a QR code, using the emergency phrases — means you accept these terms. You'll find a link to this page on the card screen and the emergency screen, and we ask you to confirm you've read the safety warning the first time you make a card. If you don't accept these terms, please don't use the app. We would genuinely rather you used something else than used ours without knowing its limits.

You need to be an adult — 18, or the age of majority where you live. If you're making a card for a child, you should be their parent or guardian, or have permission from one. Only put someone else's medical details into a card if you have the right to do that.

If you're restaurant, school or medical staff and someone has just handed you a card: you aren't agreeing to anything. This page is for the person who made it.

3. Every translation is unverified

Plainly, because it matters most: every translated language pack in AllergyEZ is unverified and has not been reviewed by a qualified professional with medical translation experience. Every translated card prints that warning on itself, in the destination language and in English, and every translated language is flagged unverified in our source code — all thirteen, today, without exception. The one pack that carries no such warning is English, because it is the wording we wrote ourselves and the source every translation is made from — there is no translation step to have gotten wrong. That is a statement about translation only: nothing in this section or the next shrinks for English cards, whose ingredient warnings and emergency numbers can be just as incomplete or out of date.

Machine translation gets things wrong. It can choose the wrong word for an ingredient, miss the regional name for the same food, soften a warning that needed to be blunt, produce a sentence that is grammatical but odd enough that a busy kitchen misreads it, or reflect food practice that has since changed. Emergency numbers and hidden-ingredient warnings can be incomplete or out of date. We don't claim that any card is accurate, complete or current.

We hope one day to have language packs reviewed by professional medical translators. If that ever happens we'll date and say so here and on the card. Until a language says it has been reviewed, assume it hasn't.

4. Your job: get the card checked before you rely on it

Because of section 3, using AllergyEZ comes with a duty, and it sits with you.

Before you rely on a card, have the translation checked by a fluent native speaker. A friend, a colleague, a hotel concierge, a professional translator, someone at your destination. Checked means they've read the card in the destination language and confirmed three things: that every allergen you selected is named, that the wording is one a kitchen would understand, and that it reads as urgent rather than as a preference. Where the stakes call for it — a long stay, a school, a hospital — ask local health or food-safety officials, or your child's medical team, as well.

Do this before you travel and before the meal, not at the table.

Check it again if anything changes. If you add an allergen, change language, or we update a language pack, the card in your hand is no longer the card that was checked.

If a card hasn't been checked, don't rely on it. Treat it as the start of a conversation, and tell the staff that's what it is.

And however good the card is: still talk to the kitchen. Ask questions. Ask again. Watch what comes out. The card exists to begin that conversation and to survive a language you don't speak — never to replace it.

If you find a mistake, please write to info@allergyez.com. You don't need to be a translator and you don't need to be polite about it. One sentence is plenty.

5. What a card can't do

• It can't list every hidden source. The cuisine warnings are examples, not a complete list. Recipes vary by region, by restaurant, and by whoever is cooking tonight.
• It can't cover every allergy. The app offers a fixed list of allergens. If your child's allergy isn't on it, the card doesn't say it — and coeliac disease, medication and insect-sting allergies, and triggers like exercise or alcohol are outside what a card handles at all.
• It can't do anything about cross-contact. Shared fryers, grills, knives, pans and surfaces are the most common way a correctly-ordered dish still causes a reaction. That one you have to ask about, out loud, every time.
• It can't make anyone read it. Staff may be busy, may not read it, may not be able to read, or may not be the person who wrote the recipe. They don't work for us and we can't stand behind what they do.
• It can't call for help. Nothing in the app contacts emergency services, alerts anyone or monitors your child. The emergency screen is words on a page.
• It can fail. Phones die, screens break, networks drop. Carry a printed card as well.
• It's only as accurate as what you typed. Check the allergens and severity you selected before you rely on a card.

6. This is not medical advice

AllergyEZ doesn't give medical advice, diagnosis or treatment. We're not doctors, nurses, dietitians or pharmacists, and using this app creates no doctor–patient or other professional relationship between you and us.

Nothing here replaces professional medical care. Talk to your child's doctor or allergy specialist about their diagnosis, their action plan and what to do in a reaction — and follow what they tell you, not what a card says.

Carry the medication you've been prescribed. Keep it with you, and in an emergency call 911 in the US and Canada, or the local emergency number where you are. A card is paper. Paper does not stop anaphylaxis.

7. This is not a medical device

AllergyEZ is not a medical device and has not been registered, certified, approved or cleared as one by any regulator anywhere. It performs no clinical function, monitors nothing, detects nothing, and must not be used for the diagnosis, prevention, monitoring or treatment of any condition. Don't use it as one, and don't let anyone else use it as one either.

8. Emergency numbers, printed copies and old cards

The emergency numbers and urgent phrases come from public sources. We show the number for the country you select, but numbers may be wrong, may differ by region, and may have changed since we last looked. Confirm the right number for where you actually are. It's a thirty-second check, worth doing the day you arrive.

The app also works offline after the first visit, and cards can be printed or screenshotted. That's deliberate and useful, but it means a card in your bag or on a fridge may be an old version — made before you edited a profile, or before we corrected a translation. Check that a card still matches your child's allergies today before you hand it to anyone. If a card can't display an allergen you selected, it says so at the top and asks you to reopen it: take that seriously and don't use that card.

9. Links, devices and privacy

Your child's details live in the link itself, after the #. Browsers never send that part to a server, so we never receive it, never store it, and can't recover it for you. There are no accounts and nothing to log into.

Two things follow. First, the link is not a secret. Anyone who has it — or a photo of the card, or the QR code on your fridge — can read your child's name and medical details. Share it with people you trust, and treat it like the medical information it is.

Second, your own device remembers things even though we don't. The app keeps the card you last built and the language you last chose in your browser's storage, so you don't have to retype them, and stores itself for offline use. That's on your device, not our servers. On a shared or borrowed phone, use a private window or clear the site data afterwards. Our privacy notice has the detail.

10. What you may and may not do with AllergyEZ

The site, its text, the translations and the cuisine warnings belong to us or are used with permission. You may make, print, share and hand over as many cards as you like — with grandparents, schools, host families, airlines, other parents — for personal, family, school and caregiving use, free of charge, as long as the safety text stays on them. That kind of sharing is exactly the point.

What we ask you not to do:

• Don't present AllergyEZ, or any card, as medically verified, certified or professionally translated. It isn't.
• Don't remove, hide, edit out or obscure the unverified-translation warning, the emergency information or any other safety text, including on printed copies.
• Don't sell it or charge anyone for access. It's free; keep it that way for the next parent.
• Don't use the app or its content to build something that presents itself as verified, clinical or authoritative, and don't suggest we endorse or vouch for any restaurant, product or business.
• Don't use a card to make claims about a named business.
• Don't attack, overload, scrape at scale or break the site, and don't use it for anything unlawful.
• Don't put someone else's medical information into a card without the right to do so.

11. What we can't promise

Plainly: we can't promise any of it is right.

AllergyEZ is provided "as is" and "as available", with all faults and without warranty of any kind, to the maximum extent the law allows. We disclaim all warranties, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, accuracy or non-infringement, and any warranty arising from course of dealing or usage.

Specifically, we don't warrant that translations are accurate or complete, that the hidden-ingredient warnings cover every risk in a cuisine, that emergency numbers are correct, that the app will be available when you need it, or that using it will prevent an allergic reaction. Nothing anyone says or writes, anywhere on this site, creates a warranty we haven't given here.

12. If something goes wrong

We can't carry the legal risk of a meal we weren't at. Here's that in the language it has to be in.

To the maximum extent permitted by law, we — the individuals who make AllergyEZ, and anyone helping us — are not liable for any injury, illness, allergic or anaphylactic reaction, death, loss or damage of any kind arising out of or connected with your use of, or inability to use, AllergyEZ. That includes anything caused by an inaccurate, incomplete or misunderstood translation, a missing hidden-ingredient warning, a wrong emergency number, an out-of-date card, the app being unavailable, or the acts or omissions of any third party — a restaurant, a member of staff, an interpreter, or anyone you share a card with.

It covers direct, indirect, incidental, special, consequential, exemplary and punitive damages, and any loss of profits, data or goodwill, however the claim is framed — contract, negligence or other tort, strict liability or otherwise — and even if we were told such losses were possible.

Where the law doesn't allow us to exclude liability entirely, our total liability to you for everything connected with AllergyEZ is limited to the maximum extent that law permits.

Some places don't allow certain exclusions or limits, particularly for death or personal injury caused by negligence, or for fraud. Nothing here removes a right you have that can't lawfully be removed, and in those places these limits apply only as far as the law allows.

13. Accepting the risk, and claims from other people

Food allergy is dangerous, and eating away from home in another language carries real risk that no app can remove. By using AllergyEZ you accept that risk knowingly and voluntarily, for yourself and for anyone you make a card for. You understand that the translations are unverified, that you are the one who must have them checked, that you remain responsible for your child's safety and for carrying their prescribed medication, and that the decision to eat any particular meal is yours and not ours.

If someone else brings a claim against us because of how you used the app — because you broke these terms or the law, because you used or shared a card with the safety text removed, or because of how you presented a card to a business — you agree to cover our reasonable costs and losses from that claim. This doesn't apply to ordinary, good-faith use, and it applies only as far as the law where you live allows. We'll tell you promptly about any such claim, let you lead the defence, and won't settle without asking you first.

14. Law, changes, and the rest

We haven't yet named a governing law or a court for these terms, and we'd rather say so than pick one carelessly. Until we do, nothing here is meant to take away any right you have under the consumer-protection law of the country you live in, including your right to bring a claim there. If you're reading this and that gap matters to you, please write to us.

We may update these terms as the app changes. The date at the top shows the last change, we'll flag anything material on the site, and continuing to use AllergyEZ afterwards means you accept the new version. We may change, suspend or discontinue any part of AllergyEZ at any time — and because cards live in links and work offline, an old link may keep working after we've changed something. See section 8.

If a court finds any part of these terms unenforceable, the rest still stands and that part is narrowed only as far as necessary. If we don't enforce something straight away, we haven't given up the right to later. These terms are the whole agreement between us about AllergyEZ. You can't transfer your rights under them; we may transfer ours if the project ever moves to another steward.

15. Talking to us

info@allergyez.com — corrections, questions, everything. It's one inbox, and it's us reading it.

If you speak one of our languages and something on a card reads wrong, please write. If any part of this page is unclear, or English isn't your first language and you'd like it explained more simply, write about that too. We read what we can, and we're not defensive about it. We can't promise we'll see every message, that we'll reply, or that anything gets fixed by a date, and please don't use that address for anything urgent — in an emergency, call the local emergency number.

We built this from a place of love, not from a boardroom — parents trying to help protect the most vulnerable travellers there are. Everything above is us being honest about the edges of what we can promise, because pretending otherwise is the one thing that could get a child hurt.

Please get the translation checked. Please carry the medication. Please talk to the kitchen anyway.